NECROS ATELIER currently fulfils eligible orders to supported delivery locations in Sri Lanka.

Delivery availability may depend on the destination, product, courier coverage and other fulfilment requirements.

Additional regions or international shipping options may be introduced in the future.

Applicable shipping charges are displayed during checkout before an order is submitted.

Each product may have its own shipping charge. When an order contains multiple products, NECROS ATELIER applies the highest applicable product shipping charge once to the order; individual product shipping charges are not added together or multiplied by quantity.

Where complimentary delivery or another shipping promotion applies, the adjusted charge will be shown during checkout.

Each product may have its own estimated dispatch period depending on availability, stock status, preparation requirements and the nature of the product.

Dispatch is the point at which an order leaves NECROS ATELIER or is transferred to the delivery provider. It is separate from the estimated delivery period.

For orders containing multiple products, dispatch may wait until the items required for that order are ready.

An order shown as Pending has been received but may not yet have entered fulfilment. Orders generally enter fulfilment after acceptance and a change to Confirmed.

Bank transfer orders may remain Pending until payment has been successfully verified.

Customer order statuses may include:

• Pending — your order has been received.
• Confirmed — your order has been accepted.
• Processing — your order is being prepared.
• Dispatched — your order has left fulfilment.
• Delivered — delivery has been completed.
• Cancelled — the order will no longer be fulfilled.

Where tracking is available, a tracking number may be added to your order after dispatch.

Signed-in customers can view available tracking information from:

Orders may also be tracked through the NECROS ATELIER Track Order page using the required order information.

Any delivery timeframe shown on a product page, during checkout or in order communications is an estimate unless explicitly stated otherwise.

Estimated delivery time may begin after dispatch rather than from the moment an order is placed.

Actual delivery times may vary due to destination, courier operations, demand, weather, holidays or other circumstances outside NECROS ATELIER's direct control.

Customers are responsible for providing accurate and complete delivery information when placing an order.

• Full recipient name.
• A reachable contact number.
• Complete delivery address.
• City and district.
• Postal code where applicable.
• Any other information reasonably required to complete delivery.

Please review this information carefully before submitting your order.

If you notice an error in your delivery address, contact Client Services as soon as possible.

We may be able to update an address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been handed to the courier.

Delivery may be unsuccessful if the recipient cannot be reached, the address is incomplete or incorrect, access to the destination is unavailable or delivery is refused.

Where redelivery is possible, additional delivery charges may apply when the failed delivery resulted from inaccurate customer information or circumstances under the recipient's control.

Where Cash on Delivery is available and selected, the applicable order amount must normally be paid when the order is delivered.

Customers should ensure that someone able to accept the order and complete payment is available at the delivery address.

Repeated refusal or misuse of Cash on Delivery may result in that payment method being restricted for future orders.

Orders using bank transfer may not be confirmed for fulfilment until NECROS ATELIER verifies payment.

Submitting payment proof does not itself guarantee verification; the proof must first be reviewed.

Delays in submitting or verifying payment may consequently delay dispatch.

Where an order contains several products, they will normally be prepared together as one shipment where practical.

In some circumstances, items may be dispatched separately because of availability, size, fulfilment requirements or other operational reasons.

Where separate shipment creates a material change for the customer, NECROS ATELIER may provide additional delivery information.

Limited-release products may have restricted quantities or specific fulfilment requirements.

Adding a limited product to your cart does not permanently reserve stock. Stock is reserved only through the applicable order process.

Products identified as pre-orders or future releases may have dispatch periods different from standard stocked products.

Significant estimated dispatch information for these products will be displayed on the relevant product page or communicated during the order process where applicable.

If your package arrives visibly damaged, photograph the package and product where possible and contact Client Services promptly.

Keep the original packaging until the issue has been assessed, as it may be required when investigating courier damage.

If tracking indicates an unusual delay or you believe your order may be missing, contact Client Services with your order number.

We may need to investigate the shipment with the relevant delivery provider before determining the appropriate resolution.

We aim to fulfil orders within the estimates communicated to customers, but delivery may occasionally be delayed.

Delays may result from courier disruption, severe weather, unusually high demand, public holidays, infrastructure issues, incorrect delivery information or other circumstances outside normal control.

Where we become aware of a significant fulfilment issue affecting your order, we may contact you using the details associated with the purchase.

Delivery of an order does not prevent an eligible customer from requesting a return.

Return eligibility, return shipping and refunds are governed by our Returns & Refund Policy.

For help with shipping, delivery or tracking, contact Client Services:

Please include your order number when contacting us about an existing order.