If you wish to return an eligible item, please submit a return request within 7 days of delivery.

Return requests submitted after this period may not be accepted unless the item is covered by an applicable warranty or another remedy is required.

To qualify for a standard return, the product should normally be:

• Unused and unworn.
• In its original condition.
• Returned with its original packaging, accessories and included items where applicable.
• Free from customer-caused damage, alterations, stains or excessive wear.
• Submitted for return within the applicable return period.

We may request photographs or other information before approving a return request.

If your order arrives damaged, defective or different from what you ordered, please contact NECROS ATELIER as soon as reasonably possible.

We may ask you to provide photographs of the product, packaging, shipping label or other relevant details so we can assess the issue.

Where we confirm that the wrong, damaged or defective item was supplied, we may offer an appropriate replacement, exchange, repair or refund depending on the circumstances and product availability.

Change-of-mind returns may be accepted where the product remains unused, unworn and in its original condition and the request is made within the applicable return period.

Original delivery charges are not included in the standard refund amount.

The customer is responsible for the cost of sending an approved return back to NECROS ATELIER.

Certain products or circumstances may not qualify for a standard change-of-mind return.

• Items that have been worn, used, altered or damaged after delivery.
• Items returned without essential components or accessories.
• Personalized, engraved or otherwise customized products, unless defective or supplied incorrectly.
• Products specifically marked as final sale or non-returnable before purchase.
• Items where return cannot reasonably be accepted for hygiene or safety reasons, where clearly disclosed before purchase.

These exclusions do not apply where a remedy must otherwise be provided under applicable law.

Eligible customers can submit a return request from their NECROS ATELIER account under:

If you need assistance with the return workflow, contact Client Services at:

Please include your order number and a clear description of the reason for the request.

Submitting a return request does not automatically mean that the return has been approved.

NECROS ATELIER may review the order, reason for return, product condition and any supporting photographs before approving or rejecting the request.

If approved, we will provide instructions for returning the product where a physical return is required.

The customer is responsible for return delivery costs when sending an approved return back to NECROS ATELIER.

Return delivery charges are separate from the refundable merchandise value and are not reimbursed as part of the standard return workflow, except where required by applicable law.

Customers should use suitable protective packaging when returning an item. We recommend retaining any available proof of shipment until the return has been completed.

Returned products may be inspected after they are received.

A refund or exchange may be refused where the returned product does not reasonably meet the return conditions described in this policy.

If there is a problem with the returned item, we will contact you before completing the request.

Once an eligible return has been received and approved following inspection, NECROS ATELIER will initiate the applicable refund.

The refund amount will normally be based on the amount actually paid for the approved returned product, taking into account any discounts or promotions applied to the original order.

Refunds cover the eligible merchandise value only. Original shipping, Gift Experience charges and the customer's return delivery cost are not included in the standard refund amount, except where required by applicable law.

The refund method may depend on how the original order was paid.

• Bank transfer payments may be refunded by bank transfer to verified account details provided by the customer.
• Cash on Delivery orders may require the customer to provide suitable bank details for the refund.
• Where an online payment gateway is used, eligible refunds may be returned through the original payment method where supported.

For security reasons, NECROS ATELIER may request reasonable verification before sending a manual refund.

We aim to process approved refunds without unreasonable delay after the return has been inspected and accepted.

After NECROS ATELIER initiates a refund, additional processing time may depend on your bank, payment service or financial institution.

Exchanges may be offered where an eligible replacement product or variant is available.

Because some NECROS ATELIER releases may have limited stock, we cannot guarantee that the same product, size, colour or edition will remain available when a return is processed.

If a replacement is unavailable, another available remedy may be offered instead.

A cancellation made before fulfilment is different from a product return.

Pending orders may be eligible for immediate cancellation through your account. Confirmed orders may require approval before they can be cancelled.

Once an order has progressed too far through fulfilment or has already been delivered, you may need to use the return process described in this policy instead.

Where a discount or promotional code was used, any refund is based on the amount actually paid rather than the product's undiscounted price.

A promotional code or first-order discount that has already been redeemed may not automatically become available again following a return or refund.

Products purchased using an optional gift presentation service remain subject to the same product-return eligibility rules.

Gift-service or personalized presentation charges may be non-refundable once the associated service has been completed, except where the order was incorrectly fulfilled or another remedy applies.

Some NECROS ATELIER products may include a specific warranty. Warranty claims are assessed according to the warranty information provided with or displayed for that product.

Normal wear, accidental damage, improper care, misuse or unauthorized modification may fall outside a product warranty unless otherwise stated.

For assistance with a return, refund, damaged product or exchange, contact Client Services:

When contacting us about an existing purchase, please include your order number.